Personally, identifiable information
Completing and submitting a reservation or request, you voluntarily share your personal details (such as name, e-mail address etc.), which we collect so that we may provide the services offered on our site. Broadly speaking we use your personal information to complete reservations or contact you in response to your request.
Ryderentals.gr takes every precaution to protect our guests’ information both online and off-line. When entering personal and sensitive information on our forms (such as credit card details), that information is encrypted by SSL (Secure Socket Layer) technology (128 bit). All users’ information is restricted to our offices and only employees who need to perform an action in service to our guests are granted access to personally identifiable information. In addition, all employees are kept updated with regards to security and privacy practices. Finally, the servers which store personally identifiable information are in a locked and secure environment.
Browser Information Collection
As most Web site servers, we use log files. This includes the internet protocol (IP) address, browser type, internet service provider (ISP) etc. We analyze these to improve our users’ experience of Ryderentals.gr. It is important to note that our website logs are not personally identifiable.
A cookie is a piece of data stored on the user’s computer and is tied to information about the user. Cookies may be used throughout our website for technical reasons or to enhance our users’ experience.
We communicate with users/ guests, with regards to their reservation or request via e-mail or telephone, as needed. We send to new and established users information, services, special deals and newsletters.
Notification of changes
Notification concerning the Processing of Personal Data
We would like to assure you that for Ryde Rentals, the protection of our customers’ personal data is of paramount importance. That is why we are taking appropriate steps to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations laid down by the legal framework, both by the company itself and by third parties processing personal data on account of the company.
What are the legitimate reasons for processing your personal data?
We only process the personal data you provide us such as your name, contact details, e-mail address, telephone number, information on your reservation, such as your reservation code, details of the transaction through which you made the booking, e.g. the details of the card you used to make the payment.
Legitimate reasons for processing your personal data are:
- the provision of the services you assign to us and you wish to receive from us and, consequently, the discharge of our contractual obligations in this context;
- your consent under the specific conditions set out in the legal framework so that you may receive information regarding services, offers that are sometimes tailored to your personal preferences both by Ryde Rentals and/or third-party affiliates that process your personal data in accordance with the framework in force at any given time.
How and why do we use your personal data?
To manage your reservations and provide our services. When you make a reservation with us, we use the information required for the provision of our services, delivery of the vehicle, refunding fares, managing your reservation and serving you as a customer individually or in groups.
To communicate with you and manage our relationship with you. We may need to contact you by e-mail or telephone for administrative purposes, such as confirming your bookings and payments, notifying you in regard to your reservation, handling requests you have submitted for services not received and generally speaking, handling your complaints.
To let you know about our news and offers. Once you have consented to this, we will send you promotional messages about our rental services, updates and the offers of Ryde Rentals, sometimes tailored to your preferences and interests, if you have chosen to do so, so that we may improve your customer experience.
To improve our services and protect our business interests. The business purposes for which we will use your information help us improve the services we provide, meet your expectations and control transactions from our sales, so as to respond to any requests for contesting charges on your cards and manage the clearance of our sales.
To comply with legal obligations. When, for example, we collect information relating to passenger accidents, we handle ticket replacement or refund requests, passenger compensation, keep an archive of complaints and passenger feedback.
Where are your data shared?
Ryde Rentals communicates your personal data to the following categories of recipients:
Associates of our company (advertising firms, etc.), Ryde Rentals shall remain responsible for the processing of your personal data and shall specify the details of the processing, signing a specific contract with the associates tasked with processing activities, in order to ensure that the processing is carried out in accordance with the legal framework in force and that every natural person may exercise the rights conferred on them by the legal framework freely and without hindrance. Furthermore, Ryde Rentals may also affect transfers to third-party affiliates for the purpose of sending promotional material and information about products and services, provided that consent has been given by any natural person as mentioned above and that the foregoing concerning the written assignment of processing applies.
Data Storage Period
The length of the data storage period is decided on the basis of the following specific criteria, as appropriate:
- When processing is required as an obligation under provisions of the legal framework in force, your personal data will be stored for as long as required by the relevant provisions.
- When processing is done on a contractual basis, your personal data will be stored for as long as is necessary for the performance of the contract and for the foundation, exercise, and/or support of legal claims under the contract.
- For purposes of promoting products and services (marketing activities), your personal data is retained until your consent is withdrawn. You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent during the period prior its withdrawal.
What are your rights with respect to your personal data?
Any natural person whose data are being processed by Ryde Rentals enjoys the following rights:
Right to erasure:
You have the right to request the erasure of your personal data when we process it on the basis of your consent or in order to protect our legitimate interests. In all other cases (for example, where there is a contract, an obligation to process personal data required by law, public interest), this right is subject to specific restrictions or does not exist, as the case may be.
Personal Data Security
Ryde Rentals applies appropriate technical and organizational measures to secure the processing of personal data and to prevent the accidental loss or destruction and unauthorized and/or unlawful access to, use, modification or disclosure of personal data. In any event, the manner in which the Internet functions and the fact that it is freely accessible by anyone cannot guarantee that unauthorized third parties will never be able to violate the technical and organizational measures applied, gaining access and potentially using personal data for unauthorized and/or illicit purposes.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural persons personal preferences, interests or movements.
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